Okay
  Public Ticket #2497514
Mobile Header
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Comments

  •  2
    lifeunhurried started the conversation
    August 7, 2020 at 11:36pm

    Hi, I just noticed our mobile menu isn't showing. I've deactivated all of the plugins, but this does not seem to be the issue. Do you know why this might be happening? Thanks.

  •  8,851
    Tahir replied
    August 8, 2020 at 10:02am

    Hey Again,

    Try setting the Top Navigation Location in here and check: 

    2320589812.pngClick Image to View Larger.

    Thanks

    ThemeNectar Support Team 

  •  2
    lifeunhurried replied
    August 11, 2020 at 2:22am

    Hi there. The menu is already set to top navigation. It shows fine on desktop, but doesn't show anything when the right hand mobile menu is clicked on smaller devices. 

  •  2,965
    Andrew replied
    August 11, 2020 at 6:18am

    Hi there,

    Try switching to parent theme and if the issue is gone then you will have to reinstall child theme.

    Thanks.

  •  2
    lifeunhurried replied
    August 12, 2020 at 1:28am

    Thanks. I tried this, but the issue is still there with the parent theme.
    I asked another developer from a plugin we are using called geodriectory, if it had something to do with their plugin, and they replied:

    Thanks for reaching us. I've checked your Website and I'm able to see the issue you had there. Unfortunately, that is not related to GD and please check with your theme author instead

  •  2,965
    Andrew replied
    August 12, 2020 at 6:59am

    Hi there,

    Could you allow us to login to your website. We going to need username and password with admin privileges.

    Thanks.

  •  2
    lifeunhurried replied
    August 12, 2020 at 7:11am

    Thanks Andrew

    I've just created a new login for you:

    UN: ThemeNectar

    PW: q*UZehMrcNb04)VFXN6#gjSw

    Please let me know if you have any problem logging in.

    https://lifeunhurried.com/wp-admin

  •  2,965
    Andrew replied
    August 12, 2020 at 8:17pm

    Hi there,

    Caused by css in Salient > General settings > CSS/Script related:

    5547083622.png

    Kind regards.

  •  2
    lifeunhurried replied
    August 13, 2020 at 3:16am

    Hi Andrew
    Deleting this code did not fix the problem. Any other solutions?

  •  8,851
    Tahir replied
    August 13, 2020 at 6:11am

    Hey Again,

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks

    ThemeNectar Support Team 

  •  2
    lifeunhurried replied
    August 13, 2020 at 6:45am

    Hi Tahir

    I have already tried disabling all of the plugins, and also deleting all of the custom code to see if either of those things were the issue. Neither of them worked )-:

  •  2,965
    Andrew replied
    August 13, 2020 at 11:47am

    Hi there,

    Add the following custom css to Salient > General settings > CSS/Script related:

    @media only screen and (max-width: 1000px) {
  #slide-out-widget-area.slide-out-from-right, #slide-out-widget-area.slide-out-from-right:not(.fullscreen-alt):not(.fullscreen) {
    display: inline-flex;
}
}

    Thanks.

  •  2
    lifeunhurried replied
    August 13, 2020 at 11:35pm

    Hi Andrew. Brilliant! That worked! Thank you so much for finding a solution. I really appreciate your help and dedication.

    Thanks again.