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  Public Ticket #250095
Ascend = no comments
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  • Carl started the conversation

    Hi there,

    I am new to this theme and rebuilding my whole webpage. So everything is very WIP.

    I playing around with the new Ascend theme and it seems like it hides all comments to the post. When I go back to "Theme skin : Original" the comments appear normal. But then they get displayed above the "next post" field at the bottom of the page.

    Is there anything I have to anable for the comments to get displayed? Or went something wrong while updating/uploading the 4.51 ?

    Overall a great theme, keep up the good work!

    regards,

    Carl

  • Carl replied

    More observations:

    When I import the "ascend dummy data" everything seems to work like it should. Comments, different header style etc. are all in place.
    But when I start with my inital settings and just change it in the theme options the comments disappear. Also the header stays exactly the same...

  •  8,839
    Tahir replied

    Hey Carl!

    Please make sure you have the comment option checked . See screenshot for ref: http://prntscr.com/44i9gx

    Thanks


    ThemeNectar Support Team 

  • Benjamin replied

    Having the same problem here. The comments check box is active on all posts and are displayed on Original theme, but when I turn on Ascend comments disappear. 

  •  8,839
    Tahir replied

    Hey Benjamin!

    Can you provide your site url .

    Thanks


    ThemeNectar Support Team 

  • Benjamin replied

    www.benvanhouts.com 

  •  8,839
    Tahir replied

    Hey Benjamin!

    Can you please make sure the comments are checked on the post page as can be seen in screenshot: http://prntscr.com/46igqf . Also please try deactivating third-party plugins as this could be due to a plugin conflict as well. 

    Thanks


    ThemeNectar Support Team 

  • Benjamin replied

    Like I said, the comments show when the Original theme skin is in use. I even went so far as to Set ALL comments to close the back to open via SQL. Still no comments with the Ascend skin.  So this should rule out the possibly of the comments not been activated.

    All so while I do have the third-party plugin Disqus installed, I did do some troubleshooting before posting this ticket, turning off Disqus had no affect. Its all so worth noting that Disqus works fine when the Original theme skin is in use. So that should all so rule that out. I think its safe to say there is a bug in the Ascend skin. 

  • Stefano replied

    Hi, I have exactly the same problem. 

    My new web (latest Salient): http://bit.ly/1tOZNNM

    My old web (old Salient): http://bit.ly/1nKBwY7

    I use the same plugin that use in both (SocialLocker, HidemyWp, CF7, KKstar rating, UltimateSocialDelux, Yoast, MailChimp Pro), but in the new web(last salient) the comments not work (not appear).

    Actually I use the original Skin, but I tried before to change with Ascend.

    The strange thing is that the Spammer can post comments (i recived notification of comments).

  •  1,070
    ThemeNectar replied

    Hey Guys! Yes - there's a known issue where the comments are hidden (DISQUS & Standard WP) if the author bio section is off while using the ascend skin. This will be resolved in the next minor release, but for now you can either enable the author bio section, switch the ascend skin off or simply download this and replace the current single.php file in the theme with it.

    themenectar.com/fixed-single.zip

    Cheers