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  Public Ticket #2511584
WP bakery not loading
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Comments

  •  4
    mkamara started the conversation
    August 20, 2020 at 12:56pm

    Hi my WP bakery plugin has stopped working on the Portfoilo pages. It's shows up for 5 seconds and then disappears. It gives me the 'Frontend' option (which works), but no backend option or even the WP bakery tool bar.

    I have checked to see if it's enabled for Portfolio's and also the roles and it all still set up fine.

    I have tried to reinstall the plugin and also cleared my cache on Chrome and Safari. 

    Help please ! 

    Muenda


  •  2,965
    Andrew replied
    August 20, 2020 at 4:15pm

    Hi Muenda,

    Your PHP Settings are likely not correct.

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    http://themenectar.com/docs/salient/updating-salient/#troubleshooting

    Hope this helps.

  •  4
    mkamara replied
    August 20, 2020 at 6:48pm

    Thanks it seems to be working now. but very strange as it was local to the computers on my wifi network using Verizon, but when i switch to using my phone data it worked fine, and then stared . Also worked with no problems on a colleagues computer in the UK.. go figure...

  •  2,965
    Andrew replied
    August 20, 2020 at 7:18pm

    Hi Muenda,

    Clear cache using this guide: https://themenectar.ticksy.com/article/6226/ .

    Thanks.