Okay
  Public Ticket #2523072
installation
Closed

Comments

  • Jodie Hopperton started the conversation
    August 30, 2020 at 9:32pm

    Hi there

    I just paid for and downloaded the salient theme. I followed the instructions: Wordpress > upload theme > located salient.zip (see attachment) and hit upload, but I get an error message: 'initiate_transfer_error' (see attached).

    Help!

    Thanks, Jodie

  •  2,965
    Andrew replied
    August 31, 2020 at 5:37am

    Hi Jodie,

    Your PHP Settings are likely not correct.

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Hope this helps.

  • Jodie Hopperton replied
    August 31, 2020 at 5:02pm

    Hi Andrew, thanks for this. However Wordpress exceeds all of these settings: https://wordpress.com/support/php-environment/.

    Any other ideas for things I can try?

    Thanks! 

  •  2,965
    Andrew replied
    August 31, 2020 at 7:07pm

    Hi Jodie,

    It is likely a server configuration issue and would like you to let your hosting provider know.

    Can you check the following link for more info

    https://help.globalscape.com/help/cuteftpmac1/_Can_t_Initiate_Data_Transfer__error_message.htm


    http://themenectar.com/docs/salient/installing-salient-updated/

    Thanks.

  • Jodie Hopperton replied
    August 31, 2020 at 9:12pm

    Hi Andrew

    This is really strange. I am using standard Wordpress which I've signed into with a business account. I've changed the site from private to a staging site at Wordpress' recommendation, and I've followed the instructions you sent exactly. It now says problem installing theme.

    Surely this should be a pretty standard upload? Given that I haven't changed any settings I just can't understand why this doesn't work. Could it be that it's on staging rather than live? But then I want to configure a site before I push it to live...

    Thanks,

    Jodie

  • Jodie Hopperton replied
    August 31, 2020 at 9:35pm

    Update: I sent the file to Wordpress and it worked fine for them. No idea what's up on my side but all sorted. Thanks for your help!