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  Public Ticket #2546206
Aktualisierung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort.
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  • Antigone84 started the conversation

    Hi There! I just installed this beautyfull Theme and started to make the first pages, but when I want to make a new page, and click on "save" it keep telling me this messega: "Aktualisierung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort."

    Also I somehow managed to save a page with the WPBakery Page Builder, and the preview is working, but not the published page itself. 


    I`ve made like 10 wordpress pages by now, so I´m not a complete newby, but I´ve never had such a problem before. No plugins, eccept the needed ones are installed, cache is clean, the site completly fresh and new, so what is wrong? Please help me!

  •  8,851
    Tahir replied

    Hey Antigone84 ,

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks


    ThemeNectar Support Team 

  •   Antigone84 replied privately
  •  8,851
    Tahir replied

    Hey Again,

    Try setting up this plugin and check: https://wordpress.org/plugins/wp-mail-smtp/ . 

    Thanks


    ThemeNectar Support Team 

  • Antigone84 replied

    Tried, same error, can´t install it. "Installation fehlgeschlagen: Die Datei konnte nicht kopiert werden."

  •  8,851
    Tahir replied

    Hey Again,

    Please contact your hosting provider as this seems like an issue on there end.

    Thanks 


    ThemeNectar Support Team