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  Public Ticket #2552497
Site content not appearing on mobile devices
Closed

Comments

  • Jason started the conversation

    please open our home page on an iOS device. Using safari or chrome sections are blank, the text is there however not visible.

  • Jason replied

    please see the following example on my mobile

    https://ibb.co/dcwGw6v

  •  8,851
    Tahir replied

    Hey Again,

    I can't seem to recreate the issue on my end in Chrome. Are you still seeing the issue?.

    Thanks 


    ThemeNectar Support Team 

  • Jason replied

    When using chrome developer mobile the content display. When using a physical phone it does not, we have tried multiple phones.

  •  8,851
    Tahir replied

    Escalating this to the developer so he may add in a response.

    Thanks 


    ThemeNectar Support Team 

  •  1,076
    ThemeNectar replied

    Hey Jason,

    The issue is occurring because of the custom font "gotham-book" that is being used. I've confirmed by commenting out that font family in the dev tools that the text renders normally. iOS is more picky than desktop browsers in regards to font loading - Try to upload a different format of the font or supply more than one. 

    Alternatively, you could use CSS to remove the custom font only on mobile devices:

    @media only screen and (max-width: 1000px) {
      body, body strong {
          font-family: 'open sans'!important;
      }
    }
    
  • Jason replied

    amazing, that has solved the issue