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  Public Ticket #2563071
Update caused site to crash
Closed

Comments

  •  2
    Matt started the conversation

    I was using the prompted update from plugin to update and it said it couldn't remove old theme so update failed. I then went to try again but it now says missing style sheet. 


  •  8,851
    Tahir replied

    Hey Again,

    - This could be a File Permissions Issue, Please contact your hosting provider so they can look into this for you. Also, some Hosting Panels have Specific Tabs where you can correct this with a few clicks.

    - Another option is to update the Theme manually.

    Please update to the Latest Salient Theme Version, which fixes the Vulnerability fix. Be sure to update the WPbakery Page Builder after the Theme Update.

    Salient  v12.1.3 (10/7/2020)

    Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once, you've updated that, the update for the included page builder will become available. Note that "Visual Compser" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.

    Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read through before the update as many things have changed.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view changelog here: http://themenectar.com/changelogs/salient.html .

    Best.



    ThemeNectar Support Team