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  Public Ticket #2564779
Font on mobile devices
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Comments

  • Miriam_Lonardi started the conversation
    October 9, 2020 at 10:06am

    Yesterday I updated Salient. Now I found out that the font I used for the website isn't displaying on mobile devices as it worked before the updating.

    How can I solve this issue?

    Thanks

    Miriam

  •  2,965
    Andrew replied
    October 9, 2020 at 11:14am

    Hi Miriam,

    Thanks for reaching out to us.

    To make  adjustment, go to Salient > Typography :

    5903928963.png

    You can also try clearing cache using the link below:

    https://themenectar.ticksy.com/article/6226/

    Kind regards.

  • Miriam_Lonardi replied
    October 9, 2020 at 11:47am

    I have tried both the solutions you suggested but nothing has changed!

    What should I do?

  •  2,965
    Andrew replied
    October 10, 2020 at 8:04am

    Hi Miriam,

    Thank you for reaching out.

    Please send us the font you are using, also send us a screenshot so that we are able to see the issue from your end because from our end, everything looks fine.

    Regards.

  •   Miriam_Lonardi replied privately
  •  2,965
    Andrew replied
    October 10, 2020 at 2:24pm

    Hi Miriam,

    They are loading the font when checked on mobile

    2639235199.png


    Thanks.

  •   Miriam_Lonardi replied privately
  •  8,850
    Tahir replied
    October 12, 2020 at 11:11am

    Hey Again,

    There is a missing ending p tag in the Footer Widget 1 which is causing the issue. See screenshot: 

    5795350724.pngClick To Open Larger Image.

    Thanks 

    ThemeNectar Support Team 

  • Miriam_Lonardi replied
    October 13, 2020 at 12:16pm

    Thank you, I fixed the problem you highlighted.

    Anyway that issue didn't cause the problem I contacted you for. I realized that updating the Salient theme has canceled my .otf files, so they couldn't be uploaded.

    I fixed it re-uploading those files and now everything works fine!

    Thank you

    Miriam