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  Public Ticket #2568391
Grey bar at top of website
Closed

Comments

  •  3
    Lucas-media started the conversation
    October 13, 2020 at 12:41pm

    Hey guys, since the last update we seem to be having an issue with a grey bar appearing at the top of the header. 

    Any ideas on a fix?

    Thanks

    Dariush 

  •  2,965
    Andrew replied
    October 13, 2020 at 12:48pm

    Hi Dariush,

    Thanks for contacting us.

    Please adjust the following from salient theme options:

    4540475779.png

    Hope it helps. 

    Regards

  •  3
    Lucas-media replied
    October 13, 2020 at 2:08pm

    Hi Andrew, those settings were already in place. I have switched it off then on again. 

    Cleared all caches etc. 

    This looks like a javascript problem. I switched off the minify option on W3, still persists. 

    Thanks

    Dariush 

  •  3
    Lucas-media replied
    October 13, 2020 at 2:17pm

    Actually looks like it could be the WP admin bar, rather than the secondary nav. 

    Only thing is its showing when no one is logged in. 

  •  3
    Lucas-media replied
    October 13, 2020 at 7:06pm

    Hi @andrew do you have any updates on this?

    Thanks

    Dariush 

  •  2,965
    Andrew replied
    October 14, 2020 at 7:22am

    Hi Dariush,

    Check if there is a code added to custom JS code section in Salient > General settings > CSS/Script related. Make sure you add it correctly. Test if the space is gone with the code removed. Also see if you have a plugin that could be injecting that.

    4666748790.png


    Thanks.

  •  3
    Lucas-media replied
    October 14, 2020 at 9:10am

    Hey really appreciate the help with this. 

    It was Google Analytics Dashboard Plugin for WordPress by MonsterInsights that was the culprit. I have raised it with them and as far as i can see so have other users of the plugin. 

    Ive added my GA tracking code via the header now and deactivated MonsterInsights. 

    Problem is fixed. Hope this helps anyone else using MonsterInsights and Salient. 

    Regards

    Dariush 

  •  2,965
    Andrew replied
    October 14, 2020 at 9:32am

    Hi Lucas,

    We are glad you found a way out and also for pointing out the issue with MonsterInsights.

    Thank you.