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  Public Ticket #2570915
Can't access WPbakery !
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Comments

  •  7
    justesara started the conversation

    Hey guys! 

    I can't access the WPbakery Page for only one of the pages on my website... All the others work fine!

    - I've cleaned my cache.

    - I've tried to deactivate all the exentsions.

    - I've tried with Safari and Chrome.

    In attachment, what I see when i try to open the WPBakery.


    Please help! 

    Thank you for your time,

    Sara

  •  2,965
    Andrew replied

    Hi Sara,

    Please check your PHP settings as its likely causing the issue. 

    Could you increase the value for PHP Max execution time to 300 and PHP Memory limit to at least 512mb  and confirm if this makes a significant difference while making changes.

    Also check for server php errors and let us know the results.

    You can use this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .

    Furthermore check for Browser Console Errors : https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/ . 

    Thanks.