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  Public Ticket #2573453
fancybox text bad placement IE
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  • CelineJacobs_88 started the conversation

    The text of the fancybox is not placed correclty on Internet Explorer browser.
    Could you please advise?

    Great theme btw!
    Kind regards,

    Celine

  •  2,963
    Andrew replied

    Hi There,

    Thank you for reaching out to us.

    Your website http://www.pelugi.com/ is showing the error below:

    3684757767.png

    Please contact your host to fix this error.

    Kind Regards.

  • CelineJacobs_88 replied

    Hi Andres,

    Thank you for your reply.
    The bandwith issue has been taken care of so you are now able to view the website.

    Thanks for looking into the fancybox issue.
    Kind regards,
    Celine

  •  2,963
    Andrew replied

    Hi Celine,

    Thank you for writing to us.

    Please update to the Latest Salient Theme Version.

    The current version of the theme is 12.1.3 and the current version of the page builder is 6.4.1 Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once, you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.

    Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read through before the update as many things have changed.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view changelog here: http://themenectar.com/changelogs/salient.html .

    Hope this helps.

    Kind Regards.

  • CelineJacobs_88 replied

    Hi Andrew,

    Thank you for your message. I've updated the theme as requested, but the text is still out of place when visiting the website in windows.
    Can you please advise on the next step?

    Kind regards,

    Celine

  •  2,963
    Andrew replied

    Hi There.

    Thank you for contacting us.

    Paste this CSS code in Salient > General Settings > CSS/Script Related: then open from IE

    /*media all*/
    [data-style='parallax_hover'][data-align='bottom'].nectar-fancy-box .meta-wrap .inner {
     margin-top: 164px;
    }

    Hope this helps.

    Kind Regards.

  • CelineJacobs_88 replied

    Hi Andrew,

    Thank you for your reply. This did not help with the problem.
    FIY I made sure to clear my cashe before viewing the site. Could you suggest something else?

    Kind regards,
    Celine

  •  2,963
    Andrew replied

    Hi Celine,

    Try the following custom css:

    .nectar-fancy-box .meta-wrap .inner {
        margin-top: 160px !important;
    }
    

    Hope this helps.

  • CelineJacobs_88 replied

    This worked! Thank you Andrew :).