Okay
  Public Ticket #2595487
FONT/MOBILE Error
Closed

Comments

  • irafa23 started the conversation
    November 9, 2020 at 6:14pm

    Hi, I don't know why but when I see my site on mobile, acents and "ñ" doesn't look with the right font. (see attachment)

  •  2,963
    Andrew replied
    November 10, 2020 at 7:03am

    Hi There,

    Please check for plugin conflicts by disabling all third party plugins and reactivating them back one by one to see which one could be bringing up the issue.

    Thanks

  • irafa23 replied
    November 10, 2020 at 7:21am

    I already did it, but is not a question of plugin conflicts, it's working ok on android but not on iOS.

  •  2,963
    Andrew replied
    November 10, 2020 at 8:48am

    Hi There,

    Please try updating Salient theme using the guide below: 

    http://themenectar.com/docs/salient/updating-salient/.

    Thanks.

  • irafa23 replied
    November 13, 2020 at 3:57pm

    The theme is already updated..

  •  8,849
    Tahir replied
    November 14, 2020 at 2:42am

    Hey Again,

    You need to use the correct Subset so it has those special characters: 

    8556317803.pngClick To Open Larger Image.

    Thanks

    ThemeNectar Support Team 

  • irafa23 replied
    November 14, 2020 at 8:52am

    I already tried that but is not working

  •  8,849
    Tahir replied
    November 16, 2020 at 4:25pm

    Hey Again, Hope you had a Positive Weekend, 

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks

    ThemeNectar Support Team