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  Public Ticket #2627551
WP 5.6 - Salient Templates/Salient Studio - Missing All Tempaltes
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  •  2
    myurukov started the conversation

    After upgrading to 5.6 all the templates in Salient Studio are missing - every category has a 0 next to it.

  •  8,849
    Tahir replied

    Hey myurukov,

    Please update to the Latest Salient Theme Version.

    The current version of the theme is 12.1.4 and the current version of the page builder is 6.4.2. Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.

    Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read through before the update, as many things have changed.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Best.


    ThemeNectar Support Team 

  •  2
    myurukov replied

    I am already on 

    Salient

     12.1.4

    and page Builder

    Version 6.4.2


    I was on 12.1.4 prior to upgrading to 5.6 from 5.5.  I upgraded to Page Builder 6.4.2 after upgrading to 5.6.


    I still have empty Salient Studio in the templates section.

  •  2
    myurukov replied

    Here is a screen shot.

  •  2
    myurukov replied

    I fixed the issue by de-activating Salient WPBakery Page Builder and then re-activating it.



  •  2
    myurukov replied

    Sorry the issue is not fixed.  It is very inconsistent.  I am now unable to edit any fields as they come back with blank message boxes.  Please see attached image.

  •  8,849
    Tahir replied

    Hey Again,

    This is likely caused by your server timing out. Please contact your hosting provider and have them check the server error logs so they can adjust the PHP Variables correctly. Also see: 

    http://themenectar.com/docs/salient/updating-salient/#troubleshooting .

    Thanks


    ThemeNectar Support Team 

  • lukeadams replied

    So, is the recent version of Salient compatible with WP 5.6?  Deciding if I should try to upgrade the site, but on the Salient purchase page it lists the highest version of WP that is compatible is 5.5. Any info on 5.6 compatibility?

    Thanks.

  •  2
    myurukov replied

    It wasn't the server timing out.  I was able to figure it out.  I built a parallel server and did a fresh install to see what was happening.

    I had another theme installed not from ThemeNectar that had their own variant of Page Builder.  They have not updated to be work with 5.6 and it seems was causing an issue.  After I disabled their plugin(s) everything started working as expected on 5.6 and the latest Salient build.


    Thanks for the help!  You can close the ticket.