Since a WP 5.6 update a couple of days ago I have not been able to save templates on WP Bakery Page Builder nor make pages full width in the Project Configuration section.
I've installed the Envato Market plugin hoping to update to the latest version of the Salient WP Bakery Page Builder but that hasn't helped (my current version is 6.4.1).
Any advice on how to rectify this would be appreciated. I am not a coder, I purchased salient for ease of use, so I won't understand anything too technical.
This is a known Issue and will be fixed in upcoming updates. A quick fix is to press the "Enter" button on the Keyboard after writing the template name..
Thanks Tahir, I've just spotted this advice on another ticket and tried it. That's one issue sorted. Any advice about how to resolve the issue with the full width button disappearing in the Project Configuration box?
Is that the only button that's not showing or the Whole Metabox ?.
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
In the end I installed the Envato Market plugin (I hadn't realised I needed that for theme updates) and then was able to update to the latest version of the theme and also update the Salient WPBakery Page Builder and, hey presto, the buttons all appeared again. All problems sorted now. Thanks.
Since a WP 5.6 update a couple of days ago I have not been able to save templates on WP Bakery Page Builder nor make pages full width in the Project Configuration section.
I've installed the Envato Market plugin hoping to update to the latest version of the Salient WP Bakery Page Builder but that hasn't helped (my current version is 6.4.1).
Any advice on how to rectify this would be appreciated. I am not a coder, I purchased salient for ease of use, so I won't understand anything too technical.
Thanks
Jack
Hey Again,
This is a known Issue and will be fixed in upcoming updates. A quick fix is to press the "Enter" button on the Keyboard after writing the template name..
Thank
ThemeNectar Support Team
Thanks Tahir, I've just spotted this advice on another ticket and tried it. That's one issue sorted. Any advice about how to resolve the issue with the full width button disappearing in the Project Configuration box?
Is that the only button that's not showing or the Whole Metabox ?.
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Thanks
ThemeNectar Support Team
I've tried that, but no difference. Here's a shot of the box
Please check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors .
Thanks
ThemeNectar Support Team
Incidentally, this has happened on two different websites with two different Salient themes.
In the end I installed the Envato Market plugin (I hadn't realised I needed that for theme updates) and then was able to update to the latest version of the theme and also update the Salient WPBakery Page Builder and, hey presto, the buttons all appeared again. All problems sorted now. Thanks.