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  Public Ticket #2636518
Nectar Slider options not appearing
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  • Jan Gates started the conversation

    I am trying to work in Nectar slider and no option buttons appear in the edit box.

    Your documentation shows this:

    nectar-slider.jpg

    My screen shows this:
    No background type buttons - also the button area at the bottom (where you create links on the slider) is missing.

    1239438388.png

    2433110848.pngThis last part of the add slide screen is the end. There are no buttons below it. 

    Since my site HAS those buttons on it, they WERE there at one time. 

    I have used both Safari and Chrome, same result.

    I would be happy to have a call at (619) 787-4003 at any time.

  •  8,847
    Tahir replied

    Hey Jan,

    It seems that the plugin did not install correctly or there is a plugin hiding the buttons.

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks


    ThemeNectar Support Team 

  • Kashif replied

    Is there any other solution to this issue. I am facing the same issue and I have tried by deactivated all other plugins but the problem remains the same. 

  •  8,847
    Tahir replied

    @kashif,

    Please update to the Latest Salient Theme Version.

    The current version of the theme is 13 and the current version of the page builder is 6.6. Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.

    Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read through before the update, as many things have changed.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Best.


    ThemeNectar Support Team