Website completely broken. I will paste conversation with wordpress below. Currently no image or part of the theme is loading. The only thing that is is the text of the page. Please help so I can fix ASAP!!
My website is not loading AT ALL! The website is only loading text for everyone trying to get on it.
Hi there!
Hello
Let me pull up your site and take a look.
Thanks
Do you remember making any changes to your site recently?
No we haven't made any
I had visited it earlier this morning without issue and we have not made any changes
I'm going to try deactivating some plugins and see if this changes anything. I do see that a few were updated.
okay
any luck?
This is a bit tricky. I'm still looking into this for you.
ty
It looks like the problem is related to the copy of Visual Composer your theme is using. It looks like the theme developers have included some kind of custom version of it which doesn't appear to be loading completely correctly. In this case, I'd recommend getting in touch with the developers of the Salient theme, and see if they can provide some information about the problem. I'm not seeing any problems viewing when the theme is switched to another one.
Okay is it possible to revert to a previous version to fix the problem in the meantime?
I'm afraid that it's not possible to revert to a previous version, as it will be automatically updated as soon as everything is up again. You might try switching to a different theme for the time being however.
Wouldn't that completely erase the template of the site?
That would change the way your site looks, and may show different content. However, switching back to Salient is still possible, and your content will still be available on that theme. It will not be erased.
It seems your WP was updated by the hosting provider which resulted in this issue.
Please update to the Latest Salient Theme Version to have it working again.
The current version of the theme is 12.1.5 and the current version of the page builder is 6.4.2. Salient versions older than v11 won't be compatible with WordPress 5.5.
Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.
Website completely broken. I will paste conversation with wordpress below. Currently no image or part of the theme is loading. The only thing that is is the text of the page. Please help so I can fix ASAP!!
My website is not loading AT ALL! The website is only loading text for everyone trying to get on it.
Hi there!
Hello
Let me pull up your site and take a look.
Thanks
Do you remember making any changes to your site recently?
No we haven't made any
I had visited it earlier this morning without issue and we have not made any changes
I'm going to try deactivating some plugins and see if this changes anything. I do see that a few were updated.
okay
any luck?
This is a bit tricky. I'm still looking into this for you.
ty
It looks like the problem is related to the copy of Visual Composer your theme is using. It looks like the theme developers have included some kind of custom version of it which doesn't appear to be loading completely correctly. In this case, I'd recommend getting in touch with the developers of the Salient theme, and see if they can provide some information about the problem. I'm not seeing any problems viewing when the theme is switched to another one.
Okay is it possible to revert to a previous version to fix the problem in the meantime?
I'm afraid that it's not possible to revert to a previous version, as it will be automatically updated as soon as everything is up again. You might try switching to a different theme for the time being however.
Wouldn't that completely erase the template of the site?
That would change the way your site looks, and may show different content. However, switching back to Salient is still possible, and your content will still be available on that theme. It will not be erased.
Okay how do I change themes?
You can change themes by heading to WordPress.com > My Sites > Design > Themes Or try using one you already have tried on the site through here: https://elevatefinancialgroup.com/wp-admin/themes.php
This would at least get you up with a somewhat working site, while you work with the theme developer to get the theme you're using now working again.
Thanks for the help
You’re very welcome!
Hey Again,
It seems your WP was updated by the hosting provider which resulted in this issue.
Please update to the Latest Salient Theme Version to have it working again.
The current version of the theme is 12.1.5 and the current version of the page builder is 6.4.2. Salient versions older than v11 won't be compatible with WordPress 5.5.
Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.
Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read through before the update, as many things have changed.
To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .
Best.
ThemeNectar Support Team