Comments mryongja started the conversationJanuary 12, 2021 at 11:26amHi, I have a 2 different problem.1. When holding the phone horizontally, same body font but size is different. (I attached capture file)2. The background video on the main page sometimes does not work and sometimes works well. Operation error occurs regardless of iPhone and Android.Thank you! 8,849Tahir repliedJanuary 12, 2021 at 2:58pmHey mryongja, Thanks for using Salient. 1.Try using the New Responsive Typography Settings in here : http://prntscr.com/gnf951 .2. Please try passing the video through the online convertors and make sure all formats are added: http://themenectar.com/docs/salient/page-builder-columns/?tab=video%20background Best. ThemeNectar Support Team mryongja repliedJanuary 14, 2021 at 3:55amHi,1. I have already used the responsive typography setting, so other device looks great. But errors only Mobile landscape view mode.2. I was checked this page too, so I added .htaccess and convert again but some devices work, some devices do not.Could you check this problem? 8,849Tahir repliedJanuary 14, 2021 at 11:24amHey Again,1. I can't seem to recreate the issue on my end in Chrome. Also try to clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .If you are using WP Rocket use this guide : https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css .For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/ . 2. Try removing the "webm" and "mp4" words from the video url as that could cause parsing issues in some devices.Thanks ThemeNectar Support Team Sign in to reply ...
Hi, I have a 2 different problem.
1. When holding the phone horizontally, same body font but size is different. (I attached capture file)
2. The background video on the main page sometimes does not work and sometimes works well. Operation error occurs regardless of iPhone and Android.
Thank you!
Hey mryongja,
Thanks for using Salient.
1.Try using the New Responsive Typography Settings in here : http://prntscr.com/gnf951 .
2. Please try passing the video through the online convertors and make sure all formats are added: http://themenectar.com/docs/salient/page-builder-columns/?tab=video%20background
Best.
ThemeNectar Support Team
Hi,
1. I have already used the responsive typography setting, so other device looks great. But errors only Mobile landscape view mode.
2. I was checked this page too, so I added .htaccess and convert again but some devices work, some devices do not.
Could you check this problem?
Hey Again,
1. I can't seem to recreate the issue on my end in Chrome. Also try to clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
2. Try removing the "webm" and "mp4" words from the video url as that could cause parsing issues in some devices.
Thanks
ThemeNectar Support Team