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  Public Ticket #266903
Not able to save changes in visual composer
Closed

Comments

  • Nicolas started the conversation

    Hi, i\'m not able to change any modification in visual composer. It\'s like all button, save and cancel are frozen. Not able to goes out of the pop up (see attache file to see where)

    Thanks

  •  8,839
    Tahir replied

    Hey Nicolas!

    Please deactivate all third party plugins as this is likely a plugin conflict. 

    Thanks


    ThemeNectar Support Team 

  • Nicolas replied

    Hey Tahir,

    Thanks a lot for your reply. 

    I do not have third party plugins. As soon as there is a "texte box" content in a pop up all button are frozen.  This is not the case if there is not texte box ???

    Could it be a trouble in wordpress installation and not salient ? (i am a beginner :) )

    Thanks !

  •  8,839
    Tahir replied

    Hey Nicholas!

    Please provide wp-admin login details in a private response so we can take a look. 

    Thanks


    ThemeNectar Support Team 

  •   Nicolas replied privately
  •   Nicolas replied privately
  •  8,839
    Tahir replied

    Hey Nicolas!

    Could you please try reuploading the theme so as i am seeing some console errors. 

    Thanks


    ThemeNectar Support Team 

  •   Nicolas replied privately
  •  8,839
    Tahir replied

    Hey!
    Its quite simple actually. Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks


    ThemeNectar Support Team