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  Public Ticket #267642
Map markers not showing
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Comments

  •   Thomas started the conversation
  • Simone replied

    Got the exactly same problem, I updated the latest Salient version but markers don't show up anymore...

  •   Thomas replied privately
  •  8,839
    Tahir replied

    Hey Thomas!

    Please see screenshot: http://prntscr.com/4eqi5l . Seems like your analytics code is causing an issue. 

    Thanks


    ThemeNectar Support Team 

  • Thomas replied

    Hi

    I have removed all reference to analytics but no joy.

    Looks like it is an issue with the map.js file. Can you advise?

    Screenshot to follow.

    Thanks

    Thomas

  • Thomas replied

    For some reason I can't upload a screenshot. But the error is shown in the console.

    I hope you are able to help.

    Thanks

    Thomas

  •  8,839
    Tahir replied

    Hey Again!

    Can you delete the google map and again add in a new Google Map Page element and fill in the fields and save and test. Also the login details provided do not have admin access so i cant edit the contact page. 

    Thanks


    ThemeNectar Support Team 

  •   Thomas replied privately
  •  8,839
    Tahir replied

    Hey!

    Please update to Salient Theme Version 4.5.21 .

    Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks


    ThemeNectar Support Team 

  • Thomas replied

    All sorted. Thanks so much.

    It's amazing that a product so cheap to purchase comes with such committed support.