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  Public Ticket #267857
google maps - pins not displaying
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Comments

  • Tom started the conversation

    I cant seem to get google map pins to display - they were working fine but not now?? 

    I have disabled all plugins and that didn't change anything. I have re-uploaded theme and again no change, any idea?

  •  1,071
    ThemeNectar replied

    Hey, this was resolved in todays update (4.5.21) - There was a change in Google's map API sometime yesterday which required a couple lines to be updated in the theme :)

    Cheers


  • Tom replied

    excellent - I thought it was something to do with Google rather than the theme as it had been working fine - having said that I had a lot of issues with wordpress yesterday, visual composer decided not to load until I re-installed WPBakery... odd.

    Thanks for your reply.

  • Tom replied

    hi rather than a full update of my theme is there any way to modify the lines of code or a particular file(s)?

  • [deleted] replied

    Hello! 

    I am also having this issue with a site.  However,  it says that the theme is on the most updated release and when I login to theme fusion today (Aug 22 11:28 PST), it says I have the most recent update of the theme.  

    Am I missing something?  

    Rony III

  •  8,844
    Tahir replied

    Hey Rony!

    Themefusion is of another author. This is Theme Nectar's Salient Theme Forum. 

    Thanks


    ThemeNectar Support Team 

  • [deleted] replied

    Hey Tahir!  

    I meant "Themeforest" but I accidentely typed theme fusion. My bad! I am working on Theme Nectar's Salient theme.  I logged onto http://themeforest.net and it did not have the 4.2.1 update that has the google map fix.  I would be interested in the code snippet fix that Tom Hunt is also interested in. 

    Rony III

  •  8,844
    Tahir replied

    Hey Rony!

    If you redownload the theme from Themeforest and replace the functions.php you will get the Map fix. 

    Thanks


    ThemeNectar Support Team 

  • David replied

    Hi we're getting the same we've tried the above and still get not map marker?
    The page in question is.


    http://beyounotthem.com/contact-two/

  •  8,844
    Tahir replied

    Hey David!

    Can you please try replacing the map.js as well, just confirmed with the developer and seems there is a small change in map.js as well. 

    Thanks


    ThemeNectar Support Team 

  • David replied

    Ok tried all that and still not working??

  •  8,844
    Tahir replied

    Hey David!

    Are you running Theme version 4.5.22 ? . We have that fixed in it. 

    Thanks


    ThemeNectar Support Team 

  • [deleted] replied

    Hey Tahir! 

    I have copied all of those files with no success.  Then I totally uninstalled the old theme and uploaded, installed and activated the new theme and it still doesn't work.  Any ideas?

    Rony III

  •  8,844
    Tahir replied

    Hey!

    Please see screenshot: http://prntscr.com/4ndzz3 . You need to reset the map and the markers. 

    Thanks


    ThemeNectar Support Team 

  • David replied

    Ok I've tried resetting the map and markers actually managed to reset everything (by mistake)! ARRRRGGGHHHH!
    More annoying is the fact the map still doesn't work! The theme doesn't seem to let you update in wordpress ether?

    HELP! attached are my current map settings.

  •  8,844
    Tahir replied

    Hey AGain!

    Can you please provide wp-admin login details so we can have a look. Also please see this console error: http://prntscr.com/4nytnb . You have likely not set the marker fields correctly. 

    Thanks


    ThemeNectar Support Team 

  • David replied

    Sure I'll send them to you in a personal message, sorry but I'm not sure what the picture you've attached is actual showing. We haven't touched any js for the contact section. We've reset the preferences but still no joy.

  •  8,844
    Tahir replied

    Hey Again!

    Please provide wp-admin login details so we can have a look. Also please try creating a map on another page to test. 

    Thanks


    ThemeNectar Support Team 

  • David replied

    Hi I've just sent them again via PM. Also I'll try setting up a brand new page.

  •  1,071
    ThemeNectar replied

    Hey David, please let me know what username you have on themeforest so I can locate your PM :)

  •   Tahir replied privately
  • David replied

    It's David Gollop. ? Just sent it to you again and it says the post is now closed????

  •  1,071
    ThemeNectar replied

    Hey David, just answered in your ticket :)

  • simon replied

    Ive also tried all the above and still no map marker

  •  8,844
    Tahir replied

    Hey Simon!

    Simply update to Theme version 4.9 and it should work. 

    Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks 


    ThemeNectar Support Team 

  • Lev replied

    Hi,

    I just bought your theme in version 4.9 and the pins aren't displaying.

    How can this be fixed ?

    regards

  •  8,844
    Tahir replied

    Hey Lev!

    Please try deactivating all third party plugins and activate them one by one as this could likely be caused by a conflict from a plugin .
    Thanks


    ThemeNectar Support Team