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  Public Ticket #267878
Multi Parallax Background
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Comments

  •   Ryan started the conversation
  •  1,070
    ThemeNectar replied

    Hey!

    1. You probably updated right before 4.5.21 was released - please ensure you're on that version as it contains the fix for the map markers :)

    2. Could you allow me to log in so I can inspect the backend setup further?

    Cheers

  •   Ryan replied privately
  •  8,839
    Tahir replied

    Hey Again!

    I just checked and you are running 4.5.2 which does not have a fix for the map markers. Please redownload from Themeforest and update to versoin 4.5.21 . 

    Thanks


    ThemeNectar Support Team 

  •   Ryan replied privately
  • Ryan replied

    Another odd thing, I updated both these sites with the newest theme update to fix the location markers.

    Well they show up now, but I removed two of them from http://humidorwichita.com/contact/ but it still shows all 4 of them.

    The client decided they only wanted to list the two primary locations, I removed all of the location info, the coordinates, the info box text, and unchecked their boxes and they still show up.

  •  8,839
    Tahir replied

    Hey Ryan!

    You are using WP-Super Cache plugin. Please rebuild/ delete the cache so the changes take effect on the frontend as well. 

    Cheers


    ThemeNectar Support Team 

  • Ryan replied

    I deleted the cache under the plugin, turned off caching, disabled the plugin altogether, deleted and disabled caching in my browser and tried an entirely new browser that had never visited the site to have a cache of the site at all and I still see all 4 locations on the map itself (markers). 

  •  8,839
    Tahir replied

    Hey Ryan!

    Could you provide the login details in a private response so we can take a look. 

    Thanks


    ThemeNectar Support Team 

  •   Ryan replied privately
  •  1,070
    ThemeNectar replied

    Hey Ryan!

    1. The map is showing all four locations because they're still entered on the map element itself - edit that on the contact page rather than the map settings in the theme options panel (because you're using the VC element rather than the contact page template)

    2. I applied a fix for this - there's apparently a mobile JS issue that only exists in the latest release. The fix will be included in the next release as well so you won't have to worry about keeping track.

    Cheers

  • Ryan replied

    Ah! You are right, I completely forgot I set that one up that way as it has been a bit since I did the contact page. Here I was trying to figure out why no matter how much I messed with the Salient > Contact settings it just wouldn't change haha. Sorry about that. Thanks for the help and for the fix, I'll try it out later on mobile.