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  Public Ticket #2681003
Strange lines on the side
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Comments

  •  4
    Krists started the conversation
    February 4, 2021 at 9:23am

    Hi!

    When looking on the mobile device, home page have strange white lines (1px) on the right side of the screen. Any idea what's up with that?

    Another question, I have white line above the footer on inner pages. Added a screenshot of it. I would like to remove it.

    Thank you!

  •  2,963
    Andrew replied
    February 4, 2021 at 10:05am

    Hi There,

    Please send screenshots for the white lines on the side as we seem not to be replicating the issue from our end.

    Also there is no white line being seen above the footer. Please try clearing cache using this guide https://themenectar.ticksy.com/article/6226/or open from an  incognito tab.

    Thanks.

  •  4
    Krists replied
    February 5, 2021 at 9:09am

    Hi Andrew!

    Lines on the side are difficult to notice but they are there - I attached 2 screenshots.

    Strange, I'm using SiteGround way to delete the cache, using incognito, different computers and different browsers - the line above the footer is still there.

    www.supply.family

    Thank you for your help!

  •  2,963
    Andrew replied
    February 7, 2021 at 4:00pm

    Hi Krists,

    Please send in your admin login credentials so that we can look into the issue further.

    Thanks.

  •   Krists replied privately
  •  2,963
    Andrew replied
    February 8, 2021 at 7:30am

    Hi Krists,

    Please update your salient theme to 12.1.6 from 12.1.3 using this guide :http://themenectar.com/docs/salient/updating-salient/.

    Thanks.

  •  4
    Krists replied
    February 8, 2021 at 11:37am

    Done, theme is updated.

    Though I still see both problems.

  •  8,848
    Tahir replied
    February 8, 2021 at 11:42am

    Hey Again,

    Try turning off the Siteground Optimizer and check. Also update the Bundled Plugins in the Theme as I can see the WPbakery Page Builder still at 6.4.1. 

    Thanks 

    ThemeNectar Support Team 

  •  4
    Krists replied
    February 8, 2021 at 11:48am

    Thank you!

    SG optimizer disabled, plugins updated.

    Both line problems still there :/

  •  8,848
    Tahir replied
    February 8, 2021 at 7:28pm

    Escalating this ticket to the developer so he can add a further response.

    Thanks 

    ThemeNectar Support Team 

  •  4
    Krists replied
    February 8, 2021 at 7:56pm

    Thank you!

  •   ThemeNectar replied privately