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  Public Ticket #2690068
Nectar Slider
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Comments

  •  4
    Marshall started the conversation
    February 12, 2021 at 8:30pm

    When I go to edit a slide using Nectar Slider all the slide settings are visible and editable. And this is on a Mac using Chrome.

    My client, who can access and edit the site, has full privileges, but he cannot edit any of the slides as the "slide settings" are missing. He is on a PC and he is on Chrome. 

    Attached is a picture of what he sees.

  •  8,858
    Tahir replied
    February 12, 2021 at 11:38pm

    Hey Marshall,

    Please try clearing out all the Caches, you can follow the articles listed below.

    1. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
    2. If you are using WP Rocket use this guide :  https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css .
    3. For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/ . 

    Thanks.


    ThemeNectar Support Team 

  •  4
    Marshall replied
    February 14, 2021 at 3:16pm

    Did everything suggested. My client can edit if they use my credentials to login but now his. Both of us are set up as Administrators. He can edit everything else on the site, except the individual Nectar Slides.

  •  8,858
    Tahir replied
    February 14, 2021 at 6:31pm

    Hey Again, 

    Please try reinstalling the Nectar Slider Plugin once, as there can be multiple scenarios of conflict with any other plugin as well, also can you please provide the username & password so that we can check the issue from the backend and try resolving it.

    Thanks 

    ThemeNectar Support Team 

  •   Marshall replied privately
  •  2,967
    Andrew replied
    February 15, 2021 at 5:13pm

    Hi Marshall,

    Please send the logins that has editable access as well.

    Thanks.

  •   Marshall replied privately
  •  2,967
    Andrew replied
    February 18, 2021 at 8:53am

    Hi Marshall,

    They might consider accessing the wpbakery editing from pages section as shown below:

    8723587373.png

    Thanks.

  •  4
    Marshall replied
    February 18, 2021 at 12:46pm

    Andrew:

    This issue is with editing the Sliders in Nectar Slider. The Doublel login cannot edit slides. When my client logs in (and I have tried with the same login), there are no editing capabilities. See the attached image.

    Thanks,

    Marshall

  •  2,967
    Andrew replied
    February 18, 2021 at 8:05pm

    Hi Marshall,

    Look like the editor was pushed towards the right because of the screen options set to 2 columns instead of  Please set to one column as shown below and I believe it will be all good now:

    6278431073.png

    Thanks.

  •  4
    Marshall replied
    February 18, 2021 at 8:15pm

    Thank you. Took me forever to see that dropdown arrow. Issue resolved. Sometimes it is the simplest things!