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  Public Ticket #2691295
Bought the Salient theme but changes I make to my website, are not showing on refresh/clear cache
Closed

Comments

  • Sarah Sillato started the conversation

    Examples include updating our company logo and choosing select social media icons. The predefined logos and social media icons that come with the demo I chose, do not go away/change although I upload my own images and remove socials icons i do not need.

    Please assist.

  •  5,651
    Tahir - SUPPORT replied

    Hey Sarah Sillato,

    I have checked on the incognito mode after removing the Cache, and I see that there is a logo you might have uploaded please confirm.

    4823105860.png

    Please follow these steps to remove the Cache.

    1. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
    2. For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/ . 

    Thanks.

  • Sarah Sillato replied

    Hi Tahir,

    The logo only appeared after hours of uploading it, inexplicably and without reason. But at least it's there now.

    That still leaves the issue of the social icons which still will not change as per my requirements.

    On my homepage, there are the default twitter, facebook and google icons.

    I want facebook and linkedin however i am unable to replace one set with another.

    Please assist at your earliest.

    Thanks

  •  5,651
    Tahir - SUPPORT replied

    Hey Again,

    Please note that sometimes its the server response time which delays the process of uploading images of higher resolution, kindly make sure that the images are optimized properly and the sizes are reduced. Can you please share your admin credentials so that I check the issue thoroughly from the admin panel.

    Thanks.

  •   Sarah Sillato replied privately
  • Sarah Sillato replied

    Any update regarding the socials icons?

  •  5,651
    Tahir - SUPPORT replied

    Hey Again, do you need to replace the social icons or add the urls?


    Thanks.

  •  1,652
    Andrew replied

    Hi Sarah,

    Use the following custom css in Salient > General settings > CSS/Script related:

    #header-outer #social-in-menu a .fa-facebook:before {
        content: "\f08c";
    }
    #header-outer #social-in-menu a .fa-facebook:after {
        content: "\f08c";
    }
    

    It will replace facebook icon with linkedin.

    Kind regards.

  • Sarah Sillato replied

    Both. I want to use Linkedin and Facebook icons only and use our URLs for them.

  • Sarah Sillato replied

    Thank you Andrew but that's not what I want to do. I want both Facebook and Linkedin and I want to be able to use our URLs (obviously) for each one. 

    I do not need the default twitter and google.

  • Sarah Sillato replied

    Reminder re. socials logos and URLs

  •  1,652
    Andrew replied

    Hi Sarah,

    Please insert the social icons url here in Salient >Social media:

    1623366648.png

    Thanks.

  • Sarah Sillato replied

    I already did that. The logos in my home page menu are still the wrong ones - the default twitter, and google logos are still there.

    The only thing that has changed, is the facebook logo which has been replaced with linkedin however even then, the linkedin logo is linked to our facebook account, not our linkedin.

  • Sarah Sillato replied

    Reminder

  •  5,651
    Tahir - SUPPORT replied

    Hey Again,

    Sorry for the late turn around, we can get overwhelmed sometimes by the number of tickets. 

    The Icons need to be checked off in here for them to not show up on the Header: 

    3106895775.pngClick to View Larger Image.

    Thanks