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  Public Ticket #2695750
Product Image cut off
Closed

Comments

  • Majoritymedia started the conversation
    February 18, 2021 at 6:03pm

    Hello, 

    I'm in the midst of making the final changes for the clients' site and he pointed out that the images aren't fully displaying. Can you tell me how to correct this issue, please? 


    Best Regards, 


    Sean 

  •  2,963
    Andrew replied
    February 18, 2021 at 6:19pm

    Hi There,

    Thank you for keeping in touch.

    Please grant us access to your website which is on maintenance mode by sending your admin login credentials.

    Thanks.

  •   Majoritymedia replied privately
  •  2,963
    Andrew replied
    February 18, 2021 at 7:50pm

    Hi There,

    The login details you have sent seems not to be working.

    Please check and resend.

    Thanks.

  • Majoritymedia replied
    February 18, 2021 at 7:59pm

    Hi- I was able to login can you try it again please :) 

  •  2,963
    Andrew replied
    February 18, 2021 at 8:13pm

    Hi There,

    The 'Insert Headers and Footers' plugin is conflicting and causing the product images to be cut off. Please try and get an alternative plugin that would not conflict but serves the same purpose as 'Insert Headers and Footers' plugin.

    Thanks.

  • Majoritymedia replied
    February 18, 2021 at 8:15pm

    Hi Andrew, 

    Thank you for troubleshooting and identifying the issue so quickly. Stay safe and well. 


    Best Regards, 
    Sean