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  Public Ticket #2712654
WPBakery not working
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Comments

  •  13
    HAIBRA started the conversation
    March 7, 2021 at 2:52pm

    Hello - I'm trying to edit my website but unable to do as when I click on WPBakery page builder the attached blue text appears. Current PHP configuration: 

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Thanks 

  •  3,001
    Andrew replied
    March 7, 2021 at 6:36pm

    Hi There,

    Please ensure your wpbakery plugin is up to date (v6.4.2) and also the salient core is installed and up to date.

    Thanks.

  •  13
    HAIBRA replied
    March 7, 2021 at 6:43pm

    Thanks Andrew - actually I the wpbakery plugin is up to date and salient core is installed and up to date. Are there other things that resolve that issue please? 

  •  3,001
    Andrew replied
    March 7, 2021 at 6:49pm

    Is your salient theme also up to date? The latest version is 12.1.6.

    We would also like to know what triggered this error. Did this happen after an update?

    Thanks.

  •  13
    HAIBRA replied
    March 7, 2021 at 6:52pm

    Yes got the latest version. I was able to edit last week and have not done any changes to the site since then. 

  •  3,001
    Andrew replied
    March 7, 2021 at 7:39pm

    Hi There,

    Please send in your admin login credentials so that we can have a closer look.

    Thanks.

  •   HAIBRA replied privately
  •  3,001
    Andrew replied
    March 7, 2021 at 8:19pm

    Hi There,

    The issue is with the Autoptimize plugin. Please disable it or contact the plugin support for further assistance.

    Thanks.

  •  13
    HAIBRA replied
    March 7, 2021 at 8:31pm

    many thanks for that - it's working now.