Please check for plugin conflicts as well by deactivating the third party plugins the reactivate them back one by one to see the one that falls culprit.
I just tested on the same iPhone model and can see the video playing - can you please confirm that you're not in low power mode on your phone? iOS has recently changed to prevent the autoplaying of videos when that's enabled.
hi, I can´t see the background videos of my page on mobile. I don´t know why is not working now. Can you help me?
Thank you!
Hey Again,
Only the Self-hosted videos would work on mobile. Please see: http://themenectar.com/docs/salient/page-builder-row/#video-background .
Thanks
Salient Support Team
Hi, but I´m usign self-hosted videos. Last week it was working and but not now. None of them.
I have update my htacces file.
I have deleted my mobile cache but the error persist. Thanks for your help
Which Mobile Device are you testing in as i can see it the video on my Android Device?.
Thanks
Salient Support Team
im testing with iphone 12 mini
Are the Videos in an 16:9 aspect ratio as those would only work on Mobile ?.
Salient Support Team
Yes the aspect ratio is 16:9.
Hi Lizuain,
Please check for plugin conflicts as well by deactivating the third party plugins the reactivate them back one by one to see the one that falls culprit.
Thanks.
Hey Itxaso,
I just tested on the same iPhone model and can see the video playing - can you please confirm that you're not in low power mode on your phone? iOS has recently changed to prevent the autoplaying of videos when that's enabled.
Hi!! Now it is working. I can see the videos. Ok thank you very much for your help.