Okay
  Public Ticket #2745259
Responsive design
Closed

Comments

  • KatiaClot started the conversation

    Hi there,

    Can you please help me find out why the responsive design of my Salient Theme does not fit on mobile devices? https://www.grandjardin.fr/ 

    All of the website shows this problem.

    I have probably done something wrong. What I have already checked

    - checked that responsive design and extended responsive design are enabled in the general settings of the Salient Theme

    - tested every single plugin to identify any problem of compatibility : no result found so far (I have very basic et popular plugin on this domain)

    It's probably too far for my comprehension since I am a beginner (this is my second website)

    Please, help me sort this out

  •  3,001
    Andrew replied

    Hi KatiaClot,

    Please send me know the salient theme version you are using.

    Thanks.

  • KatiaClot replied

    Hi Andrew

    I am using this version : 

    12.1.6.1614948593

  •  8,938
    Tahir replied

    Hey Again,

    Please update to the Latest Salient Theme Version.

    The current version of the theme is 13 and the current version of the page builder is 6.6. Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.

    Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read through before the update, as many things have changed.

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Best.


    ThemeNectar Support Team 

  •   KatiaClot replied privately