Okay
  Public Ticket #2763481
Video not working
Closed

Comments

  • rhodgens started the conversation
    April 28, 2021 at 10:23pm

    My video on my homepage will not automatically play sometimes. It has the youtube integration setup, and hangs on one of the shots of our video. This has been repeated multiple times on multiple computers. 

    This is a critical issue as it directly impacts our most forward-facing part of our website.

    If you can please help with tips or a resolution asap, that would be very appreciated.

  •  8,847
    Tahir replied
    April 28, 2021 at 11:46pm

    Hey rhodgens ,

    Thanks for using Salient.

    -Your Google Re-captcha script could cause this try removing the script and check if that makes a difference. See screenshot:

    2015171063.pngClick To Open Larger Image.


    - Also try adding the Youtube video via an IFrame and check if it shows the same issue or not?. 


    Thanks 

    ThemeNectar Support Team 

  • rhodgens replied
    April 29, 2021 at 7:33pm

    Hi Tahir,

    Thank you for your response. I deleted that section of the script and I am still getting is as an intermittent issue. Clearing my cache seems to fix the issue, but only temporarily before it breaks again.

    Any ideas? I was hoping to launch the website today.

  •  8,847
    Tahir replied
    April 29, 2021 at 9:49pm

    Hey Again,

    - Could you try adding the Youtube video via an IFrame and check if it shows the same issue or not?. 

    Thanks 

    ThemeNectar Support Team 

  • rhodgens replied
    April 29, 2021 at 9:49pm

    Tamir,

    Our developer tried that, too.

  •  8,847
    Tahir replied
    April 29, 2021 at 9:52pm

    Could you share the page with the embed so we can check. Also escalating this to the developer for further response.

    Thanks 

    ThemeNectar Support Team 

  • rhodgens replied
    April 29, 2021 at 9:56pm

    Let me know if you have any more questions

  •  1,071
    ThemeNectar replied
    April 29, 2021 at 11:00pm

    Hey rhodgens,

    Have you verified that the issue only occurs when Salient is your active theme?

    Kindly allow me to bypass the coming soon page so that I can take a look at the page.

    Thanks,