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  Public Ticket #2775789
Mobile Display
Closed

Comments

  • mfearon91 started the conversation
    May 13, 2021 at 10:07am

    Hi,

    On mobile the rows & columns are not displaying in the correct order and the pictures are not loading.

    I have attached photos. The green text should be first and the red are photos that are not loading.

    Thanks,

    Megan

  •  1,878
    Judith replied
    May 13, 2021 at 12:04pm

    Hi There,

    Thanks for using Salient.

    - Could you try turning off the Page FullScreen Rows Option on Mobile and see if that makes a difference .

    Thanks

  • mfearon91 replied
    May 13, 2021 at 1:53pm

    Hi Judith, 


    Thanks for you reply. This hasn't made any difference.

    Is there anything else can be done?

    Megan

  •  1,878
    Judith replied
    May 13, 2021 at 1:57pm

    Hi There,

    Please send in your admin login credentials so that we may look into this further.

    Thanks.

  •   mfearon91 replied privately
  •  1,878
    Judith replied
    May 13, 2021 at 2:13pm

    Hi There,

    I am getting this form:

    9563519043.png

    Please give us access to your login page so that we don't have to go through several steps to be authenticated.

    Thanks.

  •   mfearon91 replied privately
  •   mfearon91 replied privately
  •  1,878
    Judith replied
    May 13, 2021 at 2:35pm

    Hi There,

    You can disable this third party plugin that is showing this form when someone is accessing the login page, or you can as well contact your host provider to assist on this because it is still showing this page.

    Thanks.

  •   mfearon91 replied privately
  •  1,878
    Judith replied
    May 13, 2021 at 3:48pm

    Hi There,

    Added the padding on column 20% on the column settings. Please see:

    4451604882.png

    Thanks.

  •   mfearon91 replied privately
  •  1,878
    Judith replied
    May 13, 2021 at 4:28pm

    Hi There,

    Please send a screenshot for what you are getting from your end so that I can get the issue clearly.

    Thanks.