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  Public Ticket #2783305
Existing WP Bakery code doesn't render
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  • Tracy Clark started the conversation

    Hello,

    Today I purchased the Salient WP theme to use on an existing site that was built with WPBakery. The old theme is no longer supported, so we have to update to a new theme. One of the reasons I chose Salient is because it also works with WPBakery, and I want the old content to work without having to rebuild the modules. However, now that I have purchased and installed the theme, I see that many of the site sections that were previously built with WPBakery are only rendering code. 

    This is happening on all of the accordions and post grids.

    I did install the WP Bakery plugin and other recommended plugins.

    The test site is on my local computer, so I cannot share the location. 

    Could there be another setting that needs to be adjusted?


  •  1,878
    Judith replied

    Hi Tracy Clark,

    Thanks for contacting us.

    Salient comes in bundled with it's own wpbakery page builder and so having a site that is is pre-built with wpbakery yet a different theme from salient may not be compatible on some modules.

    Thanks.

  • Tracy Clark replied

    This is so disappointing and frustrating. If the post grids will not work with Salient, I cannot use the theme. There are too many post grids and we don't have a budget to re-build. I will have to continue to search for a suitable theme. Could I get a refund for my purchase?

  •  8,847
    Tahir replied

    Hey Again,

    We always provide refunds for anyone who requests. Once you fill out the form here, we'll be able to approve it from our end and it should be issued back to you from Envato within a couple of business days.

    Thanks 


    ThemeNectar Support Team