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  Public Ticket #278880
visual composer page front no builded
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  • Laurent started the conversation

    Hello Tahir,

    I like your theme so I installed a second ...

    configuration: WP 4.0 / Salient (dont know download this morning)

    And I uninstalled the pluggin .js compose the old template (Dynamix)

    I have a problem with visual composing, my page is securely mounted in the back office with the visual composer - but - appears to not built in front office

    A helping hand?

  •  8,839
    Tahir replied

    Hey!

    Can you please deactivate all plugins and then activate salient. Some plugin might be conflicting with the theme. 

    Thanks


    ThemeNectar Support Team 

  • Laurent replied

    Thank you Tahir for the response and the research track - but I did that and the problem persists.

    Another idea?

  •  8,839
    Tahir replied

    Hey Again!

    I just tested on my localhost and Theme Version 4.5.22 seems to be working alright . Can you provide wp-admin login details in a private response so we can have a look . 

    Thanks


    ThemeNectar Support Team 

  •   Laurent replied privately
  •  8,839
    Tahir replied

    Hey!

    Please update to Salient Theme Version 4.5.22 . As i see some old markup being used by Visual Composer.

    Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks


    ThemeNectar Support Team 

  • Laurent replied

    OK, thank you for the reply,

    I redid the operation two times but it still does not work.

    Also I can not find the serial Salient Theme Version in Envato files. So I do not know if the downloaded vertion is correct.

    Another idea ?

  •  8,839
    Tahir replied

    Hey Laurent!

    Another user also seemed to be having such an issue and the reason was Corrupt WP core files . Can you please update the WP core files with a fresh copy.  See url for more info : http://codex.wordpress.org/Updating_WordPress and http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/ .

    Thanks


    ThemeNectar Support Team 

  • Laurent replied

    Ok, now it works but I have to reset the matrix with the plugin "WordPress Reset"

    anyway thx for help