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  Public Ticket #278881
responsive problem
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  • lorenzo started the conversation

    Hi there, my site is finally online and my customer is really enthusiastic about it

    Checking for the responsivity I found same problems in the video borders

    You can check the two screenshot attached or you can test my Home Page, you'll see same black or white stripe that appears in some window sizes.

    How can I solve it?

    Thank you in advance

  •  8,839
    Tahir replied

    Hey!

    Please update to Salient Theme Version 4.5.22 .

    Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks


    ThemeNectar Support Team 

  • lorenzo replied

    Hi, I've just updated but the problems are still there

    Any idea?

  •  8,839
    Tahir replied

    Hey Again!

    Add this into the Custom CSS box located in your Salient Options panel :
    html body[data-ext-responsive="true"] .vc_span12 .nectar-slider-wrap[data-full-width="boxed-full-width"] {
    	margin: 0 -7%!important;
    }
    
    Thanks


    ThemeNectar Support Team 

  • lorenzo replied

    That's great!! It solves my issue.. I really don't know how to thank.. oh yes.. I always speak very well about Salient

    many many thanks