Hi guys, I've been having trouble with the self-hosted background videos playing on mobile. I have uploaded mp4, webm, and ogv, but still don't see the video playing on my phone. Please advise.
Please update to the Latest Salient Theme Version and check if it fixes this issue.
The current version of the theme is 13 and the current version of the page builder is 6.6. Salient versions older than v11 won't be compatible with WordPress 5.5.
Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.
I thought I was on 13, but it was the Beta version. I updated to the current version of Salient and self hosted video is now playing on mobile. Thank you! Next time I'll make sure I'm completely up to date.
Hi guys, I've been having trouble with the self-hosted background videos playing on mobile. I have uploaded mp4, webm, and ogv, but still don't see the video playing on my phone. Please advise.
Thank you, Shane
Hi Shane,
Please update to the Latest Salient Theme Version and check if it fixes this issue.
The current version of the theme is 13 and the current version of the page builder is 6.6. Salient versions older than v11 won't be compatible with WordPress 5.5.
Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.
Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read through before the update, as many things have changed.
To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .
Thanks.
Hi Judith,
I have already updated to Salient 13. Any other suggestions?
Hey Shane,
Could you turn off the Caching Plugin and check if it makes a difference
I purged the cache and deactivated it. Still not showing video on my iPhone. Anything else? Do you want to get in there and poke around?
Hi Shane,
Please send the url for the page where the self hosted video is located.
Thanks.
https://transpyre.com/
Hi Shane,
I am afraid, I am not seeing the self hosted video on this page. Please send in a screenshot of the video you are referring
I couldn't attach a screen record video, so here is a youtube link:
It's very subtle in the background. It is a plexus animation.
Hey Again,
- Please convert the videos and then add them as per their appropriate file format: http://themenectar.com/docs/salient/page-builder-row/#video-background.
- Make sure they are in 16:9 ratio for the mobile to render them correctly.
- Also, you seem to be in Salient Version 12.9 please update to the Latest Salient Theme Version.
The current version of the theme is 13.0.5 and the current version of the page builder is 6.6.
Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods
To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .
Thanks
ThemeNectar Support Team
I thought I was on 13, but it was the Beta version. I updated to the current version of Salient and self hosted video is now playing on mobile. Thank you! Next time I'll make sure I'm completely up to date.
Thanks Tahir, your last reply also helped me solve this issue.