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  Public Ticket #2810407
scrollTop - Bug?
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Comments

  •  1
    Netyson started the conversation

    Good day

    Since the update to version 13, we have noticed a few errors that have to do with the animations. The animations are no longer executed and it comes to the following error see attachment.
    Currently, no plugins are active that perform adjustments to the frontend so we are a bit out of our depth.

    PS: My license is active. Unfortunately your tool tells me that it has expired. Therefore, I try it on this way.

  •  1,882
    Judith replied

    Hi Netyson,

    Thanks for contacting us.

    Try adjusting these options and check if that makes a difference: 

    1999657929.pngClick To Open Larger Image.

    Thanks 


  •  1
    Netyson replied

    Hi Judith

    Thanks a lot, allready tried this out. :( it helped for the blog page but not for the other pages.. do you have another hint for me. :)

  •  1,882
    Judith replied

    Hi Netyson,

    Please send in your admin login credentials so that we can look into this further.

    Thanks.

  •   Netyson replied privately
  •  1,882
    Judith replied

    Hi Netyson.

    The animations are working just fine from my end. Please let us know the elements whose animations are not working and on which pages.

    Thanks.

  •   Netyson replied privately
  •  8,860
    Tahir replied

    Hey Again,

    Were you able to rule out a plugin conflict?. 

    Thanks 


    ThemeNectar Support Team 

  •  1
    Netyson replied

    Hi Tahir

    Thank you verry mutch for the help!

    Yes, i already checked that, I only activated the salient core plugins.

    Thanks to you, it tested it without the child theme, and i got it. It was some misconfiguration there. an old init.js had been loaded.

    Now its works fine. Thank you, guys,!