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  Public Ticket #2815541
secondary navigation and portfolio not displaying depending
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Comments

  •  3
    Kim Clarke started the conversation

    Hello Tahir, 

    How goes your week? Just reaching out as I am setting up a new secondary navigation configuration on the site which includes the nice animated hover link and the sexy drop down list. I've had it working a few times and then for some reason it stops and reverts to a white animation on hover for the top level nav items and nothing shows for the secondary pages. Yet, oddly enough, when it is not working, if I open it in wp bakery builder it displays perfectly. Screen shot of both attached. 

    Then, oddly enough, I am also building a portfolio page that is doing the same thing. It displays a blank page completely, but if I open it in wp bakery to view it, it displays perfectly. 

    What the heck am I doing wrong? Any idea why when the menu works for a bit, then all of a sudden the drop down options disappear completely or display as a full width horizontal? I must be doing something weird, but no idea what is causing it. It's making me frustrated as it's a big time suck. 

    Thanks hugely in advance! 
    Kim 

  •  8,847
    Tahir replied

    Hey Again,

    Could you provide the page url where we can veiw the issues in the screenshot?. Also try using the Default Page Template in here: 

    5341102836.png

    Thanks


    ThemeNectar Support Team 

  •  3
    Kim Clarke replied

    Hi Tahir, 

    I have set all of the pages to default, so I don't think that is the problem. Here are a few samples: 

    Home page from wordpress, menu doesn't work - https://leashofhopeassistancedogs.com

    Home page from WP bakery, menu works - https://leashofhopeassistancedogs.com/wp-admin/post.php?vc_action=vc_inline&post_id=8&post_type=page

    Portfolio page not working - https://leashofhopeassistancedogs.com/sucess-stories/

    Portfolio page from wp bakery, working - https://leashofhopeassistancedogs.com/wp-admin/post.php?vc_action=vc_inline&post_id=732&post_type=page

    The menu page not showing the secondary navigation items and having a white (should be green) animation underline on hover is consistent throughout all pages. 

    Please help yourself to have a look within the site if that's easier. 

    Again, thanks huge in advance, 

    Kim 

  •  8,847
    Tahir replied

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks 


    ThemeNectar Support Team 

  •   Kim Clarke replied privately
  •  1,878
    Judith replied

    Hi Kim,

    Your logins seems not to be working, please check and resend.

    Thanks.

  •   Kim Clarke replied privately
  •  8,847
    Tahir replied

    Hey Again,

    The SlideTabs Plugin was causing a conflict, turning it off seems to have fixed it.

    Thanks


    ThemeNectar Support Team 

  •  3
    Kim Clarke replied

    Tahir, 

    You are superhuman! In my entire life, I would have never figured out that issue or how to fix it. 

    You've made my day! Thank you so much!

    Kim