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  Public Ticket #282553
Screen freezing
Closed

Comments

  • Sanjay started the conversation

    Hi. I've just begun editing this theme and I'm getting a freeze screen when I try updating a page. I'm trying to get to the visual editor where info has already been entered. See image attached for where I'm stuck. I don't have any plugins activated.

  •  8,840
    Tahir replied

    Hey Sanjay!

    We are currently looking into WP 4.0 issues. An update will soon be available . 

    Thanks


    ThemeNectar Support Team 

  • Sanjay replied

    The screen freezing is still happening. I can't edit existing text blocks at all.

  •  8,840
    Tahir replied

    Hey, could you allow us to log in so we can check on this for you more?. 
    Thanks


    ThemeNectar Support Team 

  • Sanjay replied

    Yes, you can login: [email protected], nickname:ThemeNectar password: ! " ? $ % ^ & ).

  •  8,840
    Tahir replied

    Hey !

    The url also ?. Please try deactivating all third party plugins and activate them one by one as this could likely be caused by a conflict from a plugin .

    Thanks


    ThemeNectar Support Team 

  • Sanjay replied

    http://phoenixyogastudios.com.au

    I don't have any 3rd party plugins that are causing conflicts.

  •  8,840
    Tahir replied

    Hey Again!

    Please try deactivating these plugin and then check : http://prntscr.com/4z2tzw

    Thanks 


    ThemeNectar Support Team 

  • Sanjay replied

    I've tried that before, and just again now, it makes no difference.

  •  8,840
    Tahir replied

    Can you deactivate them all so i can check. Also b e sure to update to Theme Version 4.9 . 

    Thanks


    ThemeNectar Support Team 

  • Sanjay replied

    Yes all of that has already been done. Let me know if you find anything. It's very strange and annoying too coz I can't change anything unless I build a whole page again.

  •  8,840
    Tahir replied

    Hey!

    I just switched to the Twenty fourteen theme to check if Salient was causing an issue but the console error is still showing http://prntscr.com/50c56o . Please try replacing the WP core files with a fresh copy. See url for more info : codex.wordpress.org/Updating_WordPress#Manual_Update . 

    Best,

    -T


    ThemeNectar Support Team 

  • Sanjay replied

    Hi, I've have done this several times. Again just now with no change.

    I have also tried using a different browser (have tried safari and chrome) with no luck.

    It's like any page I created before updating the theme to 4.9 can't be edited anymore. I am uploading 4.8.1 to see if that makes a difference.

  •  8,840
    Tahir replied

    Hey Sanjay!

    Its a core WP issue not a theme one. Also try turning on WP_debug in wp_config.php .

    Best,

    -T


    ThemeNectar Support Team 

  • Sanjay replied

    I've tried that and no improvement. This problem is only happening with text blocks.

    I guess I will have to rebuild the page all over again.