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  Public Ticket #2826943
Hotspot image text-updating -HUGE ISSUES
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  • yandrea26 started the conversation

    Hello,

    I have 12 portfolio pages, with 4 images on each, and each of those images have 4 hotspots on it.

    I cant copy and paste the different text into the hotspots on each image and have them update in real-time. 

    I am having huge issues with the hotspot text updating:

    • sometimes the text in the hotspot doesn't update at all
    • sometimes the text in the hotspot changes to one of the other images hotspots' text
    • sometimes the links don't appear at all
    • sometimes the text doesn't update at all

    I believe this is a hotspot image issue please help!!!!! I am on a time crunch!

    • I tried deactivating all plugins one by one and all at once
    • I tried using front end and back end editor.
    • I tried to delete and flush all caches, use different browsers and wifi/mobile data test
    • I do not have this issue with any other widget or parts of the website

    I have to paste such 

    Floors | Tarkett - Contour - Modern Wood Seaholm 3822" target="_blank">link i paste into hotspot



  •  1,919
    Judith replied

    Hi There,

    Are there specific spots that are misbehaving or is it a random bug?

    Thanks.

  • yandrea26 replied

    hi Judith,

    All of the Hotspots do this. Even on regulqr pages not just portfolio pages. Do you need a log in? I could tell how I go about it and when I see a problem... 80% of the time. 

  •  1,919
    Judith replied

    Hi Yandrea,

    Is it possible you can point out one at the moment that is not updating so that we can start with that. In the meantime, you can send in your admin logins as well.

    Thanks.

  •   yandrea26 replied privately
  •   yandrea26 replied privately
  •  1,919
    Judith replied

    Hi Yandrea,

    I tried adding as shown below from the element:

    6378531842.png

    Please check and let me know I am missing something.

    Thanks.

  • yandrea26 replied

    Hi Judith,

    SO sometimes it seems to update and sometimes not.

    I've inserted a screen share video link, click here to see it and it did that funky thing in the Milano model, hotspot 4... it won't save the link update.

    I've also added another link showing the same issue on another portfolio page .... click here

    I've also attached the portfolio links I am using in a docx file so you can try it.....


    please help i need to figure this out in the next 2 hrs. I have 144 hotspots to update.

  • yandrea26 replied

    Judith,

    Please pause looking into this temporarily.

    For the last 30 mins, things are updating, here's what i am doing and it *may* be because of delete text ...

    I copy-paste link structure

    then i delete  1 lettter

    then i save

    then update page

    and seems to update for now....

  •  1,919
    Judith replied

    Hi Yandrea,

    I have checked them out and I tried copy for example these two examples:

    2182395417.png
    1504021012.png
    5084101586.png
    1932184090.png

    Please check and let us know.

    Thanks.