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  Public Ticket #2831304
Pricing Table Bug
Closed

Comments

  •  22
    Edward started the conversation
    July 21, 2021 at 6:29pm

    You can see that there is a bug with the pricing table element. You can edit the element on the fontend of the site but not the backend. This happens after saving the page not before. You are unable to see the content in the text editor.

    See here: https://share.getcloudapp.com/lluNGnpJ

  •  1,878
    Judith replied
    July 21, 2021 at 7:02pm

    Hi There,

    Please send in your admin login credentials so that we can look into this further.

    Thanks.

  •   Edward replied privately
  •  1,878
    Judith replied
    July 21, 2021 at 8:15pm

    Hi Edward,

    I am not able to access your website , please check in your url and resend.

    Thanks.

  •  22
  •  8,847
    Tahir replied
    July 22, 2021 at 10:09am

    Hey Again,

    Thanks for taking the time to report this, could you confirm if this issue occurs with one of our Pre-built Page layouts in the Salient Studio?.

    As i believe this could be human error.

    Thanks 

    ThemeNectar Support Team 

  •  22
    Edward replied
    July 22, 2021 at 12:29pm

    Yes, I added the element via the studio and have used that around the website.

  •  1,071
    ThemeNectar replied
    July 22, 2021 at 8:36pm

    Hey Edward, it looks like somehow your text got wrapped in a [vc_column_text] shortcode - see attached. Once I remove those, the content started rendering normally again within the editor. It's possible that they could've been pasted in with your text if you copied the text from another source.

    Kind regards,

  •  22
    Edward replied
    July 23, 2021 at 1:08pm

    Thank you so much! I really appreciate your support.

  •  22
    Edward replied
    July 23, 2021 at 1:47pm

    It still does not work after removing the code?

  •  22
    Edward replied
    July 23, 2021 at 1:51pm

    I'm also getting an alignment issue on larger screens? https://tinyurl.com/yzt2b4w2

    Looks fine on smaller screens. Any help would be amazing.

  •  1,878
    Judith replied
    July 23, 2021 at 1:57pm

    Hi Edward,

    Please let us know the page url where this is located and if possible give us the screen dimensions.

    Thanks.

  •  22
    Edward replied
    July 23, 2021 at 2:04pm

    see below...

    @themenectar it looks like the [vc_column_text] keeps coming back after being deleted. This is happening to all pricing tables.

  •   Edward replied privately
  •  22
    Edward replied
    July 23, 2021 at 2:24pm

    I added a divider shortcode to fix the issue with the button off center. Only issue now is the bug.

  •  1,878
    Judith replied
    July 23, 2021 at 2:53pm

    Hi Edward,

    Please send in a screenshot where the bug text is located.

    Thanks.