After updating, my contact map is no longer showing up on the contact template. I cannot spot any console errors and wanted to see if you can help me find why this is not working.
Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .
I tried switching back to the parent theme with the same results. I'm not sure exactly what you meant by resetting the map page element but I went in and re-saved the settings on the contact page and resaved the page itself after switching the theme. Still no luck...
Hello Salient,
After updating, my contact map is no longer showing up on the contact template. I cannot spot any console errors and wanted to see if you can help me find why this is not working.
The URL is
http://dev.gatewayreservations.com/contact-us.html
Here is a screenshot of the contact settings:
http://awesomescreenshot.com/0cc3hxg3b6
I tried updating again this morning and loading all files and no change.
Thanks, Kory
Hey!
Please update to Salient Theme Version 4.5.22 .
Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .
Thanks
ThemeNectar Support Team
Thanks Tahir,
I did updated to 4.5.22 prior to submitting the ticket and I am currently using a child theme for my customizations.
The issue persists. Any additional thoughts?
http://awesomescreenshot.com/0f03i77e0f
Thanks,
Hey Kory!
Can you switch to the parent theme and check . Also try resetting the map page element.
Thanks
ThemeNectar Support Team
Thanks Tahir,
I tried switching back to the parent theme with the same results. I'm not sure exactly what you meant by resetting the map page element but I went in and re-saved the settings on the contact page and resaved the page itself after switching the theme. Still no luck...
http://awesomescreenshot.com/0a43if8o03
Thanks, Kory
Hey Kory!
Please provide wp-admin login details so we can have a look. I doubt the lat and long fields are not correct.
Thanks
ThemeNectar Support Team