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  Public Ticket #2850396
New Page not working
Closed

Comments

  •  3
    imogenbertin started the conversation

    When creating a new page using the backend editor, the interface to add elements, select templates etc. is missing.

    After searching, the WP Bakery template is at the extreme bottom right of the page and the template can be selected. But after creating a page from the template, when you try to edit the new pageĀ again, the content does not display.

    Salient 13.0.6, WP 5.8 - everything seems updated ok? I read the previous ticket so I clicked disable Gutenberg and I set Global sections to use the Salient post type but no joy yet...

  •  1,878
    Judith replied

    Hi There,

    Please check to ensure these are selected on the wpbakery page builder settings:

    3501745256.png

    Thanks.

  •  3
    imogenbertin replied

    Yes, all the post types are ticked on the wpbakery page builder settings (home slider was not, I've ticket it just in case now). Still not working unfortunately.

    I do have the "Classic Editor" plugin active, which I would previously have used to disable Gutenburg instead of the WPBakery tickbox. Do you want me to deactivate that plugin?

  •  1,878
    Judith replied

    Hi There,

    Please send me your admin login credentials so that I may look into this further.

    Thanks.

  •   imogenbertin replied privately
  •  1,878
    Judith replied

    Hi There,

    Please check on the test page I created and added a template, the wpbakery editor seem to work well even at the backend:

    9798034979.png

    Thanks.

  •  3
    imogenbertin replied

    That looks great, I will get it tested in about an hour. Thank you.

  •  3
    imogenbertin replied

    Thanks Judith that seems to be working now - what did you do?