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  Public Ticket #2852089
Social Icons Not Showing
Closed

Comments

  • Danabm started the conversation
    August 18, 2021 at 4:01pm

    Hi,

    I have recently updated the footer with a "Let's Connect" section, and the social icons aren't showing? 

    I look forward to your reply.

    Regards,

    Daniel

  •  1,878
    Judith replied
    August 18, 2021 at 4:45pm

    Hi Danabm,

    Thanks for keeping in touch.

    Please check in your plugin conflicts by deactivating the third party plugins then reactivating them back one by one to see the one that causes issues.

    Thanks.

  • Danabm replied
    August 20, 2021 at 10:09am

    Hi Judith,

    Many thanks for your reply to this ticket.

    I have disabled all 3rd party plugins and the social image still do not appear. I have reactivated them and still having the same issue. Can you please recommend another fix?

    Thanks

    Daniel


  •  1,878
    Judith replied
    August 20, 2021 at 11:40am

    Hi Danabm,

    We are getting this error on the icons issue:

    1109367575.png

    Do you have the W3 Total Cache plugin installed as it adds CORS header when CDN is enabled.

    Your fonts are being served from https://launcheducation.co.uk instead of https://www.launcheducation.co.uk 

    try adding the following to the top of your .htaccess file:

    <IfModule mod_headers.c>  <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|font.css|css|js)$">    Header set Access-Control-Allow-Origin "*"  </FilesMatch>
</IfModule>

    Thanks.

  • Danabm replied
    August 20, 2021 at 3:00pm

    Hi Judith,

    I have added the code your provided to my .htaccess file but I still have no social images?

    Thanks

    Daniel

  •  8,845
    Tahir replied
    August 20, 2021 at 3:17pm

    Hey Again, 

    Please turn off your GoDaddy CDN as its causing this issue.

    Thanks

    ThemeNectar Support Team 

  • Danabm replied
    August 20, 2021 at 4:04pm

    Hi Tahir,

    Thanks, that has fixed the socials in the copyright section but still isn't showing up in the widgets in the footer. I have attached a screenshot for you.

    Thanks in advance

    Daniel

  •  1,878
    Judith replied
    August 20, 2021 at 7:11pm

    Hi There,

    Please send in your admin login credentials so that we can look into this further.

    Thanks.

  •   Danabm replied privately
  •  8,845
    Tahir replied
    August 24, 2021 at 9:41am

    Hey Again,

    You can use any email as we just need a temp user pass to login to the backend WP Dashboard.

    Thanks 

    ThemeNectar Support Team 

  •   Danabm replied privately
  •  8,845
    Tahir replied
    August 24, 2021 at 11:00am

    Hey Again,

    You need to add a Link for the Icons to show up, I just added the hash symbol so they show up for now.

    8699739333.pngClick on Image to View Larger

    Thanks 

    ThemeNectar Support Team