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  Public Ticket #285273
​Video player no longer works.
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Comments

  • Lee started the conversation

    I already have pages where I used a row with a video player in it that has a link from vimeo. It has two videos in a row as seen in the URL. However, if I do the same again, all I get is a link showing up. It would seem that something has changed or broken at some point. No idea what the difference is as I\'m doing the exact same thing but getting different results than I did a month ago.

  •  8,839
    Tahir replied

    Hey Lee!

    Can you please try adding the html embed code ?. 

    Thanks


    ThemeNectar Support Team 

  • [deleted] replied

    Whats the html embed code?

  •  8,839


    ThemeNectar Support Team 

  • Lee replied

    Hi,

    Sorry for the late reply. I used a URL rather than the embed code when creating a row and adding a 'Video player' element. Previously, it worked perfectly on other pages such as this one: http://www.lostmarblemedia.com/index.php/about-us/

    But now, doing the exact same thing, it just displays the URL as a link.

  • Lee replied

    Oh, and I'd tried both a URL and the embed code.

  •  8,839
    Tahir replied

    Hey!

    Please update to Salient Theme Version 4.8.1 .

    Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks


    ThemeNectar Support Team