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  Public Ticket #2861960
unable to update featured image
Closed

Comments

  •  2
    WAKEbrandmedia started the conversation

    First, I renewed my support for salient but it's not updating here in ticksy. so i posted as general.Please assist.

    second, I have updated, deleted, reuploaded, resized, changed format, purged cache, updated all plugins, theme, wp, ... I"m losing my mind. this page keeps defaulting to the main site featured image. I cannot for the life of me get it to load the correct one. 

  •  1,077
    ThemeNectar replied

    Hey WAKEbrandmedia,

    Envato's API for support licenses can take an hour to refresh on Ticksy.

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    Please specify which image on the URL you've shared that you're referring to, and kindly provide a temporary admin account so that I can take a closer look.

    Thanks in advance