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  Public Ticket #2877330
Clients Display Image Issue
Closed

Comments

  • ocloer started the conversation
    September 21, 2021 at 3:29pm

    Our client display carousel is showing some images huge and others are small. We want them all to show up in a similar size. How can I fix this? It's not determined by the size of the image uploaded because one of the smallest uploaded images is getting magnified to take up a large portion of the page. How can I make these logos show up in a uniform size?

  •  1,878
    Judith replied
    September 21, 2021 at 5:23pm

    Hi Ocloer,

    Please share screenshot of the images you are referring to. Please let us know the ones that are bigger and the ones that are smaller.

    Thanks.

  • ocloer replied
    September 21, 2021 at 6:33pm

    This logo is showing up so large that the spacing on the entire thing is off. the logos and the header barely fit on one page together because of it.

  •  1,878
    Judith replied
    September 21, 2021 at 6:40pm

    Hi Ocloer,

    Please send in your admin login credentials so that we can check this out as we are finding the logo hard to inspect as they keep moving.

    Thanks.

  • ocloer replied
    September 21, 2021 at 6:43pm

    I don't feel comfortable with that. On the backend of the site, the client display looks correct, but on the live site, it doesn't look like this at all. What would account for the discrepancy?

  •  8,844
    Tahir replied
    September 21, 2021 at 7:14pm

    Hey Again,

    Try turning off the Lazy Load Option in the Plugin/Theme Settings and check.

    Thanks 

    ThemeNectar Support Team 

  • ocloer replied
    September 21, 2021 at 8:40pm

    That didn't fix it. It's still showing up at 2 logos at a time on the live site, but on the backend, I have it set up to show 4 logos at a time.

  •  1,878
    Judith replied
    September 21, 2021 at 8:48pm

    Hi Ocloer, 

    It would be more better if we can gain access so that we check out on what you may be missing from your end. If you allow us make this ticket private so that you are safe to send the credentials if possible.

    Thanks.

  •   ocloer replied privately
  •  1,878
    Judith replied
    September 22, 2021 at 7:47pm

    Hi Ocloer,

    Please send the sign in for the website access, so that we can access the wp-admin page.

    Thanks.


  •  8,844
    Tahir replied
    September 22, 2021 at 7:58pm

    Hey Again,

    It seems to be working correctly on our end in chrome :

    1058322749.png
    1. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
    2. If you are using WP Rocket use this guide :  https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css .
    3. For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/ . 

    Thanks 

    ThemeNectar Support Team