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  Public Ticket #2890844
Image map pro integration
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  • jordyvanosch started the conversation

    Hi there, 

    I am trying to use the image map pro plugin for the first time. However when I insert the shortcode in the RAW HTML block on my WPBakery page builder, its not working. When I load the website, the imagemap is not loading. It wokrs while being logged into WP and previewing the page, however otherwise it does not work. Could you please help? Thank you!

    Best, Jordy

  •  1,878
    Judith replied

    Hi Jordy,

    Thanks for keeping in touch.

    Is this the one you are referring to?

    8348377542.png

    Thanks.

  • jordyvanosch replied

    Hi Judith, 

    Thank you for getting back to me. Its on our new homepage. This is the page: https://www.chainable.nl/home-chainable

    I am using the plugin Image map pro. 

    Which allows you to use a shortcode. Which I am using in the first printscreen attached. Then when I preview the page. The Image map pro is visible. But when I log out of wp it is not visible anymore.. As can be seen in the 3rd attachment. 

    Do you have any idea what causes this and how I can fix it?

    This is the plugin: https://imagemappro.com/documentation/

    Thank you. 

    Best, Jordy


  •  1,878
    Judith replied

    Hi Jordy,

    Please check for plugin conflicts by deactivating the third party plugins then reactivating them back one by one to see the one that causes issues.

    Also we would recommend you contact the support team for the plugin over this to find out whether they could also assist.

    Thanks.