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  Public Ticket #291027
iOS 8 issues
Closed

Comments

  • Ben started the conversation

    Hey guys, realise you are busy working on this but wanted to share our issues re- Salient and iOS 8 compatibility.

    - Video imbeds (Vimeo in our case) won't play in Safari running iOS 8 on the iphone / ipad, they do however play in chrome but very few on iOS 8 are running this anyway.

    - Header/sub text doesn't display on nectar slider (Does display in chrome but fonts are soft/blurred).

    - Over all slower loading times it seems.

    Thank you for making one of the greatest themes out there. Damn you Apple and you're updates... hope this can be resolved soon, we're checking in daily ;)

    Thanks again,

    Ben

  •  1,088
    ThemeNectar replied

    Hey Ben!

    Thanks for the list - the new update should address these :)

  • Ben replied

    You guys are all over it!

    Thank you, this is great news. Dare I say it - you should be charging for upgrades :)

  • [deleted] replied

    Hi,

    the problem with the font display in Nectar Slider in IOS Safari 8 (Iphone 5) is the latest update 4.8. not yet resolved. The heading and the caption are displayed, but they are still not sharp, they are soft / blurred.

    hope this can be resolved soon ....

    Thanks, Sandra

    (Sorry for my simple english :-)


  •  8,958
    Tahir replied

    Hey Ben!

    The update is available now. 

    Cheers


    ThemeNectar Support Team 

  • [deleted] replied

    Hi Tahir,

    sorry, but your Update don´t fix the bug!

    Best Regards

    Sandra

  • [deleted] replied

    Sorry, my mistake, the update fixed the bug! Good Job! THX


  • Ben replied

    Thank you again guys but unfortunately the update hasn't fixed a couple of our issues...

    - Most importantly video playback. Our Vimeo embeds will not load. We are using the in-built PrettyPhoto player to display them. This worked great in iOS 7 (As like everything else!)

    - Least important, fonts now display in nectar slider after updating to Salient 4.8 but are soft as Sandra mentioned

    Cheers :)

    Ben

    electricstreet.com.au

  •  8,958
    Tahir replied

    Hey Guys!

    We have 4.8.1 out now that would surely fix this. Please update and confirm .

    Thanks


    ThemeNectar Support Team 

  • Ben replied

    Nice! Fixed for the most part! Thanks fellas, really appreciate it.

    Fonts in nectar slider look perfect now.

    Unfortunately Vimeo embeds still hang...However one did work?... Double checked directly through vimeo and the files/links are fine. I can't confirm until I test on a few different connections but for now it seems to be hit and miss... 

    Thanks again,

    Ben

  •  8,958
    Tahir replied

    Hey Again!

    Could you check if those videos are even embed-able or have some restriction. 

    Thanks 


    ThemeNectar Support Team 

  • Ben replied

    Thanks for the quick reply. Great support for sure!

    I have double checked everything and all Vimeo embeds are embed-able. Some are public on Vimeo, some are not and some have restrictions to only play on selected urls.

    I have listed electricstreet.com.au (Salient theme) and my personal website bennoonan.com (Bookcase theme - uses PrettyPhoto as well) to allow embeds via Vimeo.

    All the same embeds load and playback on my personal website in iOS 8 but wont on my companies website, electricstreet.com.au using Salient.

    Everything works perfectly on Mac and PC desktops in all browsers... just hangs in iOS8. 

    Sorry?!?! Thanks again for looking into this.

  • Ben replied

    BTW as mentioned... Same Vimeo embeds loaded perfectly in iOS7 before apples damn update.

  •  2
    Tobias replied

    We too did just include some vimeo videos on our site via prettyphoto as lightbox and on iPhones with iOS8 its not working but on iOS7 it does. 

    That being said prettyphoto doesn't seem to be very responsive as the video is too small. So maybe this isn't Salient but prettyphoto that doesn't work?

    see screenshhots (i  guess you see which is iOS7 and iOS8)

  •  1,088
    ThemeNectar replied

    Hey Guys, thanks for mentioning this - it's on the to-do list to sort for the next update. It does indeed seem to be an isolated ios8 issue as of now as well

  • Ben replied

    Thank you :)

  •  1,088
    ThemeNectar replied

    You're welcome :)

  • Nate replied

    Something breaks on Safari ios8.  Not sure what, but the page reloads.  I think it may be trying to play a video file in a nectar slider...  Works fine on android and desktops...

    http://canyonlakeseller.com/sunset-beach/

    BTW, also works fine on iOS 7.1 on iPhone.  Theme version 4.9 Still broken !  Also the layout is broken on safari iOS 8

  •  8,958
    Tahir replied

    Hey Nate!

    All ios issues were sorted in Theme Version 4.8.1  . You seem to have a Flash embed panorama which could be causing the issue on ios as it has no flash support. 

    Thanks 


    ThemeNectar Support Team 

  • Nate replied

    Thanks, the flash panorama is javascript based and loads html5 for iPad and flash when it is enabled.  I changed some salient settings, and it is working now (4.9) but the layout is still broken.  Please see attached screenshots showing iPad view and desktop view.  There is space between the elements on the iPad.

  •  8,958
    Tahir replied

    Hey Nate!

    Sorry for the delay. Had the ticket marked for the developer but he seems to be really busy and has not been able to respond on the forums .

    Please add this into the Custom CSS box located in your Salient Options panel :
    @media only screen and (min-width: 1000px) {
        .col.has-animation[data-animation="fade-in-from-left"], .wpb_column.has-animation[data-animation="fade-in-from-left"] {
            left: 0px !important;
        }
        
        
        .col.has-animation[data-animation="fade-in-from-right"], .wpb_column.has-animation[data-animation="fade-in-from-right"] {
            right: 0px !important;
        }
    }
    
    Thanks


    ThemeNectar Support Team