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  Public Ticket #293726
Google Map Marker Image
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  • Jason started the conversation

    Just updated to the newest version of the Salient Theme available on Themeforest (10/1) and the Google Map markers are not showing up on any map, old or new. Have you looked into this any with the new update?

    Thanks.

  • William replied

    Hi,

    Exactly the same problem for me... Can you help us? 

  •  8,840
    Tahir replied

    Hey!

    Please update to Salient Theme Version 4.8.1 . Also please provide your site url so we can have a look.

    Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks


    ThemeNectar Support Team 

  • Jason replied

    Hello -

    I did update to the latest version of Salient, cleared browser cache, disabled browser cache, even installed the W3 Total Cache plugin and used that to clear site cache and still nothing. I have created multiple new pages and added new maps, still to no avail.

    I will send my staging site in a private message.

    Thanks.

  •   Jason replied privately
  •  8,840
    Tahir replied

    Hey!

    I dont see any script errors. Can you please try resetting the map marker image and the coordinates again . 

    Thanks


    ThemeNectar Support Team 

  • Jason replied

    Sorry, never got a notification that you had responded to this. I have done as you requested but the marker still does not show on the map.

  •  8,840
    Tahir replied

    Hey Again!

    Do you have the | symbol btw the lat and long as another user had the same issue and was resolved by adding the lat and long in the correct format.  See screenshot: http://prntscr.com/4u07we

    52.366441|4.868499|Our awesome location
    52.363506|4.864336|Don't judge us for owning so many locations
    52.363506|4.887446|You can have unlimited markers on your map!
    52.366034|4.854391|Our Map element also supports custom coloring
    52.364986|4.877393|Come visit us at our location!
    52.366991|4.883476|Locations, locations, locations
    

    Thanks


    ThemeNectar Support Team 

  • Jason replied

    Hello -

    Ugh, my bad......I thought just by entering the Lat & Long into the Map Center point fields thinking this would automatically drop the pin at that location by default, if I didn't have other locations specified at the bottom, where you had just pointed to. I entered in the Lat & Long there too and now the marker does show up. Since we're on the subject of this, is there a way to customize the default settings of the pop-up box (via CSS), or to just disable it completely and just have the marker.

    Thanks for your time.

  •  8,840
    Tahir replied

    Hey Again!

    I am afraid the markers cant be edited via css. 

    Thanks


    ThemeNectar Support Team 

  •  8,840
    Tahir replied

    Hey Again!

    I am afraid the markers cant be edited via css. 

    Thanks


    ThemeNectar Support Team 

  • Andrew replied

    I am having a different issue and will open a ticket. The markers are showing up at the wrong coordinates...

  • Jason replied

    I think you misunderstood my question, I was more or less looking to change the width, height, or contents within with CSS, due to the fact that the pop-up is small by default without changing anything...... or if it were possible to just have the marker without the pop-up info window? Hope that clears it up.

  •  8,840
    Tahir replied

    Hey Jason!

    Add this into the Custom CSS box located in your Salient Options panel :
    .gm-style .gm-style-iw div {
        width: auto !important;
    }
    
    This should help with making the window bigger. 
    Thanks


    ThemeNectar Support Team 

  • Jason replied

    Not sure why I don't get email notifications when you guys answer tickets on here, thanks for this answer though!