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  Public Ticket #2950109
Logo
Closed

Comments

  • Angeliki started the conversation
    January 4, 2022 at 1:39pm

    Hi guys,

    I have an issue with uploading an image as a logo.

    I have updated to the latest Salient theme version and deleted cookies and cache from my browser. I have checked the 'Use image for logo' in 'Logo & General Styling' section and uploaded the various logo versions in 'Transparent Header Effect' section. However specifically the 'Use image for logo' goes back to being unchecked despite I save the changes and I do not receive any error messages.

    Any clue about what I might be doing wrong here?

    Thanks a lot in advance.

    Kind regards,

    Angie

  •  8,840
    Tahir replied
    January 4, 2022 at 2:08pm

    Hey Again,

    Please check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors .

    Thanks

    ThemeNectar Support Team 

  •  1,877
    Judith replied
    January 4, 2022 at 2:10pm

    Hi Angeliki,

    Thanks for keeping in touch,

    Please send in your admin login credentials so that we can check this out.

    Thanks.

  •   Angeliki replied privately
  •  1,877
    Judith replied
    January 4, 2022 at 2:27pm

    Hi Angeliki,

    Please check for plugin conflicts by deactivating the third party plugins then reactivate them back one by one to see the one that causes issues.

    Thanks.