Okay
  Public Ticket #295239
Theme Options
Closed

Comments

  • Sanjay started the conversation
    October 6, 2014 at 10:07am

    I was wondering why my theme options panel looks like in the image I've attached since updating to 4.8.1? I don't have tabs anymore.

  •  8,839
    Tahir replied
    October 6, 2014 at 7:56pm

    Hey!

    Seems like there are some files missing or there is a plugin conflict. Please try deactivating third party plugins to find the culprit.

    Thanks

    ThemeNectar Support Team 

  • Sanjay replied
    October 7, 2014 at 3:03am

    Well there are no plugins activated at this stage. I tried uploading the theme again and the problem still occurs.

  •  8,839
    Tahir replied
    October 7, 2014 at 10:56pm

    Hey Again!

    Can you check for console errors in the Backend . Also please provide your wp-admin login details so we can have a look. 

    Thanks

    ThemeNectar Support Team 

  • Sanjay replied
    October 8, 2014 at 2:56am

    I'm not sure what 'console errors' are. But you can login to the site at: http://phoenixyogastudios.com.au/wp-admin user ThemeNectar, password Ry78-,hwer3#

  •  8,839
    Tahir replied
    October 9, 2014 at 12:29am

    Hey Again!

    Can you provide administrator access so i can actually see the page press f12 to bring the developer options in chrome and check for any red crosses on the bottom right for Js errors. 

    Thanks

    ThemeNectar Support Team 

  • Sanjay replied
    October 17, 2014 at 2:41am

    Are the details I added before for administrator access? I don't know what a 'page press f12' is sorry.

  •  8,839
    Tahir replied
    October 17, 2014 at 5:22pm

    Seems like there is a file missing. See screenshot: http://prntscr.com/4x0485 . Please try reinstalling the theme after downloading again from Themeforest .

    Thanks

    ThemeNectar Support Team 

  • Sanjay replied
    October 22, 2014 at 6:00am

    Hey, I've just uploaded to version 4.9 and the same thing is happening.

  •  8,839
    Tahir replied
    October 22, 2014 at 4:40pm

    Hey Again!

    Can you try not changing the name of the theme from salient to salietn9 etc and check. Also make sure the file is in there. If it is it could be a File Permissions Issue . 

    Thanks

    ThemeNectar Support Team 

  • Sanjay replied
    October 23, 2014 at 7:21am

    Yes changing it back to just salient worked, thanks.